What best describes the PDCA cycle?
When faced with customer complaints as part of the continuous improvement process, how should senior management handle these complaints to ensure sustainable results?
The level of confidence in a sampling plan is known as
If customer complaints are so few, compared to the number of customers, what is the possible reason that might explain this?
What document is used to identify a particular process?
In the context of ISO 9001:2015 requirements, what does “shall” refer to?
A manufacturing company conducts internal audits every three months to assess its quality management system. The management team reviews customer feedback, audit results, and process performance to identify areas for improvement and ensure compliance with ISO 9001:2015 standards. What is one of the key inputs to conducting a management review?
If a manager purchases quality improvement tools at his own expense because the company does not support such expenses, do you think this will be reflected in the quality?
manufacturing company aims to improve its quality management system. It plans to set goals, implement processes, monitor results, and take actions to improve. The team is aware of potential risks that could affect results. How does the “Check” phase contribute to the PDCA cycle?
Which standard complements ISO 9001 in addressing environmental management?
In the context of improving and developing management systems, a manager has set his department goals, implemented them immediately, communicated them to the team, and is now awaiting the results. Is this approach consistent with goal-setting methods?
What does it mean if there is no quality policy in the organization?
If your quality management system fails to meet standards, what is the best strategy to guide it toward compliance?
All departments do not care about internal auditing and do not take its comments into consideration. This indicates:
