Excellence in Services

Learn faster, grow stronger, lead with confidence

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Course Highlights

  • Certificate included
  • Final assessment
  • Certificate delivery
  • High-quality learning tools
Original Price: EGP1,100.00
EGP704.85
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Your Training Journey

Overview
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Your Training Journey

1
Course Overview

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4
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6
Final Exam

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What You'll Learn

  • Identify and differentiate between different types of service (dine-in, takeaway, delivery).
  • Understand the difference between service and hospitality.
  • Apply the steps of outstanding customer service in practice.
  • Communicate effectively and handle customers professionally.
  • Recognize the basic principles of food safety for service staff.

Course Details

The Excellence in Service course by Khatwat for Quality is designed for professionals in the food & beverage service sector. The program aims to enhance staff skills through: Understanding different types of service (dine-in, takeaway, delivery). Clarifying the difference between service and hospitality and their importance in customer satisfaction. Building professional customer interaction and communication skills. Applying practical steps to deliver outstanding service. Introducing the basic principles of food safety for service staff. This course helps create a professional work environment that elevates service quality and strengthens customer trust and loyalty.

Course Duration

4 - 5 hours

Learning Method

Live sessions + recorded videos

Certificate

Accredited completion certificate

Requirements

  • Internet conccection
  • Basic interest in food service
  • Mobile, tablet, or PC access
  • Stable internet connection
  • Willingness to learn and engage
Tamer Ahmed Ali

Tamer Ahmed Ali

Expert Trainer

About Your Instructor

over 25 years of professional experience in Quality Management and Training within the Food & Beverage industry. He has served as a Regional Training and Quality Manager for leading companies across the Middle East and Gulf region, overseeing more than 150 outlets. His expertise includes developing operational manuals, creating SOPs, implementing HACCP systems, and conducting quality audits and training programs. He is highly skilled in selecting raw materials and equipment, monitoring production processes, and coaching teams to ensure compliance with the highest standards of quality and food safety.

4.9/5
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Course Certificate

Get an accredited certificate after successful completion

  • Issued by our institution
  • Can be added to your profile
  • Includes verification number
Certificate Template

Frequently Asked Questions

Answers to common questions

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Start Your Learning Journey Today

Enroll now and get all course benefits at an exclusive limited-time discount

1,100.00 E.P 704.85 E.P
Save 465.00 E.P!
VAT included
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Course Curriculum

Everything you need to master the skill from beginner to advanced

Differance Between Hospitality and Services
3 minute
Quality Elemnets - Ten Moments Of Truth
10 minute
Global Services Examples
6 minute

Types of Services in Practice
13 minute
Dining Service steps
30 minute
Take Out Service Step
37 minute

Effective Sales Suggestions
27 minute

Customer Complaint
2 minute
Customer Satidsifaction
59 minute

Additional Resources

  • Downloadable PDF files
  • Useful links
  • Ready-to-use templates

Contact Us

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Provide training and consulting services in quality systems and food safety. We help individuals and businesses improve performance and achieve excellence through simple and effective solutions.

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info@Khtowat.net
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Nasr City, 3 Makram Abead St. Cairo, Egypt

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